At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking an Knowledge Coordinator to join our team in Brussels.

Description of the project:
We are seeking a Knowledge Coordinator to support our Framework team within a broader contract for applicative support. Our organization provides multiple services, ensuring seamless operations and continuous improvement across various platforms. This role is critical in managing and structuring knowledge to enhance collaboration, efficiency, and service delivery.
The Knowledge Coordinator is responsible for implementing AI4<< knowledge management strategy. It will manage the project of harmonizing and optimizing the existing knowledge in terms of:

• People. Definition of specific roles in each Service Component, responsible for the knowledge management process (process owners).
• Processes. Definition of steps towards knowledge creation, maintenance, optimization and retirement, common to all service components, and guides for knowledge dissemination.
• Tools. Definition of tools and data infrastructure (e.g. common data model) to support AI4<< Knowledge Management project, maintenance of internal tools documentation.
• User, Suppliers and Partners. Definition of interfacing stakeholders who will contribute to and benefit from the knowledge created in EUSS-IS. Regular meetings with the main beneficiaries.

Description of tasks:

• Develop and implement a knowledge management strategy aligned with ITIL best practices and business needs, including knowledge related roles, responsibilities and interactions, ensuring knowledge optimisation and harmonization within EUSS-IS.
• Establish policies, standards, and workflows for knowledge creation, validation, maintenance, and dissemination, ensuring synergies among Service Components.
• Coordinate the consolidation and alignment of the knowledge among the Service Components. Defining and maintaining proper information at framework contract level, ensuring internal communication at framework level.
• Identify gaps in existing documentation and proactively improve knowledge assets.
• Prepare training material for common subjects, providing internal trainings on general topics, ensuring an internal training plan at framework level
• Conduct training sessions and workshops to educate support teams on knowledge management tools, processes, and best practices.
• Provide regular reports on knowledge base usage, gaps, and improvements. Ensuring knowledge related KPIs are being reached and reported
• Facilitate knowledge migration and transfer during team transitions, system upgrades, or new application deployments.
• Monitor the Technical Writers of the Service Components and work closely with the Service Managers to ensure accurate documentation of new issues and resolutions.
• Identify Knowledge, Skills and Abilities gaps for Framework and Management levels, and propose training plans to cover those gaps.

Required qualifications and skills:

• Experience: 2+ years in knowledge management,
• Technical Proficiency: Familiarity with application support workflows, ITSM tools (e.g., ServiceNow, Jira, Confluence, Wiki), and ITIL principles.
• Communication: Strong written and verbal communication skills to document and present knowledge effectively.
• Analytical Thinking: Ability to identify gaps in knowledge and implement improvements.
• Collaboration: Experience working in cross-functional teams and managing knowledge-sharing initiatives.
• ITIL v3/v4 certification (especially in Knowledge Management or Service Operations).
• Fluent in English and French (verbal and written)
• Proactive and constructive attitude

Desired skills:

• Previous experience in European Institutions
• Experience with preparing training material and providing trainings
• Experience with producing and presenting reports

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us? 
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject KCOORD.RM.