At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 

Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking an IT Hardware Technician to join our team in Strasbourg. 
 
 Responsibilities:

• Conduct hardware products research and analysis.
• Manage incident resolution and problem management in the domain of specialization.
• Utilize ticketing systems for tracking and management.
• Apply ITIL foundations and best practices in daily operations (ITIL V4).
• Operate and manage Configuration Management Database (CMDB) tools and processes.
• Utilize documentation tools and systems administration tools as required for daily operations.

Requirements:

• Proven experience in hardware product research and analysis, incident resolution, and problem management.
• Familiar with the use of ticketing systems.
• Familiar with ITIL foundations and best practices (ITIL V4).
• Vendor certifications are appreciated (Dell, HP, Apple, ...)
• Accustomed to Configuration Management Database tools and processes.
• Ability to use documentation and systems administration tools as required.
• Service-minded attitude.
• Attention to quality of work.
• Customer-friendly and diplomatic.
• Responsible and accountable.
• Trustworthy.
• Good knowledge (B2) of French and English (spoken and written).

 Minimum 4 years of recent professional experience in one or more of the following areas:

• ICT Hardware Incident Management.
• ICT Hardware Product expertise, including Server Hardware.
• Desktop Operating Systems (MS Windows, Linux, Apple) deployment.
• Mobile Devices expertise. (Smartphones, Notebooks, ...).
• Printers diagnostic and troubleshooting.
• Hardware control and troubleshooting - assembly and disassembly.
• Network Management.
• Logistic Operations.

Other Requirements: 

• Resident or available to relocate to Strasbourg. 

Ready to embark on an exciting journey with us? 
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject ITechStra.PM