At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. 
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking a ServiceNow Team Leader to join our team in Portugal.

Responsibilities:

• Technical expertise, design and architecture support on Service Now Platform aligned with business requirements and IT strategies
• Define technical architecture across ITSM and CSM modules
• Design and development of integrations with external systems using REST, SOAP, MID Server or Integration Hub
• Proactively propose enhancements based on new ServiceNow features and platform upgrades
• Manage upgrades, patching, and lifecycle planning for the ServiceNow platform
• Review and approve customizations and configurations to ensure long-term sustainability and adherence to best practices
• Technical lead, mentor, and guide development teams on ServiceNow best practices

Technical requirements:

• Minimum 6 years hands-on experience with ServiceNow
• Proven experience designing and implementing solutions in modules such as ITSM and CSM
• Experience with ServiceNow integrations using REST/SOAP APIs and/or Integration Hub
• Experience with design and Design and development of integrations with external systems such as Azure and AWS
• Strong understanding of ServiceNow architecture, scripting (JavaScript) and APIs
• Familiar with Agile/Scrum frameworks
• Knowledge of ITIL frameworks and enterprise service management practices
• Technical team lead experience
• Excellent communication and leadership skills

 

Certifications:

• ServiceNow Certified System Administrator (CSA) – mandatory
• ServiceNow Certified Implementation Specialist (CIS) – at least one, preferably in IT Service Management (CIS-ITSM) or Customer Service Management (CIS-CSM).
• ServiceNow Certified Application Developer (CAD) – nice to have

 

Soft skills:

• Good interpersonal skills and the ability to work with various Service Groups.
• Proven effective oral and written communication skills.
• Excellent command of the English language.

Ready to embark on an exciting journey with us? 
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject STL.RM.