At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. 
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking an Windows 1st line Support Agent to join our team in Lisbon.

Technical Requirements:

• Proven experience with Windows applications support;
  • Active Directory (Microsoft and Azure);
  • Microsoft 365+;
  • Microsoft Teams;
• Experience with ITSM Tools (Jira or ServiceNow);
• Experience in hardware troubleshooting;
• Fluent in English;
• Certification in ITIL is a plus.

Behavioral profile:

• Problem solving skills;
• Ability to work in a co-operative way;
• Pan-European mind-set;
• Attention to detail;
• Customer and Service focus;
• Spoken and written interpersonal, communication and presentation skills;
• Phone and Chat;

If you’re interested, please send your application to recruitment.axianslux@axians.com with the reference: 1stLine.BS