At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. 
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking an Service Desk Agent to join our team in Luxembourg.
 

Responsibilities:

• Log incidents;
• Categorize and prioritize incidents;
• Diagnose and resolve incidents;
• Close incidents;
• Escalate incidents;
• Incident ownership and communication throughout the lifecycle of the incident;
• Handle in policy and out of policy service requests;
• Intervene onsite at the user location or temporary location;
• Execute Stock/IMACD tasks;
• Raise requests for authorization of service requests.

 

Requirements/skills:

• Experience with MS Office Suite;
• Experience with Microsoft OS (Windows 7 and 10);
• Knowledge of mobile devices and mobile phone services;
• Problem solving skills;
• Knowledge of ticketing and CMDB tools;
• Understanding of networking and networking protocols;
• Flexible and stress resilient;
• Ability to work in a co-operative way;
• Pan-European mind-set;
• Attention to detail;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Customer and Service focus;
• Spoken and written interpersonal, communication and presentation skills;
• English and French mandatory

 

If you’re interested, please send your application to recruitment.axianslux@axians.com with the subject SD.BS