At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch. 
 
Why Join Axians European Institutions' Team? 

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking a ServiceNow Functional Business Analyst  to join our team.

Responsibilities:

• Requirements Gathering & Analysis: Collaborate with business stakeholders to capture and document detailed business and functional requirements for ServiceNow enhancements, focusing on Hardware Asset Management (HAM)
• Data Analysis: Analyze data to suggest and implement improvements to data sets to support process functionality and process efficiencies
• Process Mapping & Workflow Analysis: Analyze and document current business processes, propose improvements, and design automation workflows using Flow Designer to streamline operations and efficiency.
• Hardware Asset Management (HAM): Assist in defining and refining processes for the hardware asset management processes within ServiceNow, including asset tracking, lifecycle management and reporting.  Aligning with technical teams to ensure alignment with asset related workflows.
• Stakeholder communication: Act as the liaison between business and technical units, ensuring all stakeholders are aligned on project goals, timelines, objectives and deliverables.
• Testing & Validation: Assist in conducting testing, validating that the solution meets the business needs and functional requirements.
• Documentation: Produce detailed documentation for business processes, functional specifications and user stories.
• Presentation & Communication: Present solutions to stakeholders both via ServiceNow and PowerPoint, including to senior-management.

Skills:

• 3+ years’ experience: working as a Business Analyst, with at least 1 year in ServiceNow implementations.
• Experience in Hardware Asset management (HAM) with knowledge of asset lifecycle processes, data integrity and reporting.
• Experience analysing large data sets to identify enrichment opportunities
• Experience defining complex processes that can be utilised by development teams to design and build workflows
• Excellent communication skills and the ability to translate business needs into technical requirements and vice versa.
• Experience with agile development methodologies and tools like JIRA.
• Ability to work in a collaborative team environment.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Service and proactive Minded.
• Ability to multi-task and adapt to changes quickly.
• Able to quickly assimilate procedures.
• Able to work well under pressure.
• Comfortable in international and multicultural working environment.
• Punctual, meticulous, autonomous, and reliable.
• Ability to troubleshoot in complex environments and quickly identify root cause.
• Willingness to continually learn and improve
• Public Sector experience (nice to have)
• Excellent spoken and written knowledge of English (min.C1)

Desirable:

• Process design (BPMN)
  • Asset lifecycle
  • Business processes
• Presentation (to senior levels)
  • Sprint demos
  • Requirements workshops
  • Training
• Documentation
  • functional
  • non-functional
  • user guides
• Stakeholder management 
  • Chairing Meetings
  • Capable to manage expectation/pushback
• Experience in collecting business requirements
• Experience in drawing process diagrams and workflow tasks

Certifications:

• Certified System Administrator (desirable)
• Flow Designer (desirable)
• Hardware Asset Management CIS (desirable)
• Integration Hub (desirable)

Additional assets:

• French knowledge is highly desirable (At least B-2); knowledge of other EU languages is a plus.
• Experience with European Commission is an asset
• Engineering or computer science background

Working Conditions:

• Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
• Possible locations:
• Brussels / Luxembourg
• OR
• Another EU Country: possibility to work in remote in full time (only from an EU Country) with  occasional travel (in Belgium/ Luxembourg) estimated at 3 customer visits per year

 

Other requirements:

• EU Citizenship.

Ready to embark on an exciting journey with us? 
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject SNFBA.RM