At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch. 

Why Join Axians European Institutions' Team? 

Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. 
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. 
Skill Development 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. 
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. 
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges. 

We are seeking an Application Support Agent L1 to join our team in Brussels.

Description of tasks
• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide
  technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Participate to meetings with the development team.
• Improve documentation/ manual for training/shared knowledge.
• Deliver training to Commission Staff.

Knowledge and skills
• Higher education or equivalent overall experience.
• A first successful experience in user support (minimum 1 year).
• European level C1 in French and English is mandatory.
• Have a good analytical skill and quickly understand process.
• Be solution oriented as well proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong team player with excellent relationship skills.
• You are stress resistant and can impart knowledge at various levels.

Miscellaneous:
• Any other language is an asset.
• ITIL Foundation Certified.
• Experience in European Institution is an asset.