Service Desk Agent
Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.
Service Desk Agent
What We Are Looking For
We are looking for a Service Desk professional to act as the first point of contact for users, providing excellent customer support, troubleshooting technical issues, managing incidents and requests, and ensuring timely resolution and escalation when needed.
What You Will Do on a Daily Basis
• Be the Single Point of Contact (SPOC) for users, delivering a smooth and reassuring first point of contact for every request
• Take ownership of incidents and requests, from logging and accurate classification through to resolution, keeping users informed at every step
• Deliver hands-on first-line troubleshooting, turning technical issues into quick, effective solutions
• Bring structure and clarity to a high-volume, fast-paced environment by prioritizing and managing your ticket queue efficiently
• Know when to escalate, ensuring complex issues reach the right expert without delay
• Build trust with every interaction, representing the human, service-oriented side of IT support
Your Key Skills
• 2 to 4 years of Service Desk experience
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory basics
• Experience with ITSM tools (Jira preferred)
• Customer-oriented mindset
Your Main Qualifications
• EU citizenship is required;
• C1/C2 English is required.
What We Offer
• Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives: Make a meaningful impact on regional and global challenges.
Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.
Submit your application
At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at recruitment.axianslux@axians.com with the subject SD.LQ.